Privacy Policy

Montgomery Row Residences (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a reservation.

Information We Collect

Personal Information

We may collect personal information when you make a booking, submit an inquiry, or contact us, including your name, email address, phone number, billing information, and reservation details such as dates of stay and number of guests.

Automatically Collected Information

When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, pages visited, and how you interact with the site.

How We Use Your Information

We use your information to:

  • Process and manage reservations

  • Communicate with you regarding your stay

  • Respond to inquiries and requests

  • Improve our website and services

We do not sell or rent your personal information to third parties.

Payments and Third-Party Services

Payments and booking processing may be handled through third-party platforms such as Lodgify or payment processors. These providers may collect and process your information in accordance with their own privacy policies.

We do not store full payment card details on our servers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You may adjust your browser settings to disable cookies if preferred.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

Contact Information

Montgomery Row Residences
Email: bookmontgomeryrowclarksville@gmail.com
Phone: (615) 873-0715

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Effective Date: March 2026

Terms & Conditions

By booking a stay with Montgomery Row Residences (“we,” “our,” or “us”), you agree to the following terms and conditions.

Reservations and Payments

All reservations must be paid in accordance with the terms provided at the time of booking.

Payment may be processed through our website or third-party platforms. A reservation is not confirmed until payment has been successfully received.

Cancellations and Refunds

Cancellation policies are outlined at the time of booking and may vary depending on the rate selected.

Unless otherwise stated:

  • Cancellations made within the allowed cancellation window will receive a refund in accordance with the selected policy

  • Cancellations made outside of the allowed window may not be eligible for a refund

Check-In and Check-Out

Check-in and check-out times will be provided prior to arrival.

Guests are responsible for:

  • Following all check-in instructions

  • Vacating the property on time

  • Completing basic checkout steps as outlined in the property guide

Occupancy

Only the number of guests included in the reservation are permitted to stay at the property.

Additional guests must be approved in advance.

Property Use

The property is intended for residential use only.

Guests agree to:

  • Treat the property with care

  • Maintain a reasonable level of cleanliness

  • Follow all house guidelines provided

Prohibited Activities

The following are not permitted:

  • Parties or large gatherings

  • Illegal activity of any kind

  • Excessive noise or disturbance to neighbors

  • Smoking inside the property (if applicable — adjust if needed)

Violation of these rules may result in termination of the stay without refund.

Damages and Liability

Guests are responsible for any damage to the property or its contents during their stay.

We reserve the right to charge for repairs, replacement, or additional cleaning if necessary.

Maintenance and Issues

Guests should report any issues as soon as possible.

Guests may not attempt repairs or hire third-party services without prior approval.

Cleaning

The property is professionally cleaned between stays.

Guests are expected to leave the property in reasonable condition and follow checkout instructions.

Pets

Pets may be permitted only with prior approval and may be subject to additional fees.

Security and Access

Properties may include smart locks and security systems for guest safety.

Guests agree not to tamper with or disable any security devices.

Third-Party Bookings

If a reservation is made through a third-party platform (such as Airbnb or Booking.com), the terms of that platform will also apply.

Limitation of Liability

We are not responsible for:

  • Loss or damage to personal belongings

  • Injuries or accidents occurring during the stay

  • Interruptions caused by circumstances outside of our control

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page.

Effective Date: March 2026

Extended Stays and Corporate / Insurance Bookings

Extended stays, corporate housing, and insurance placements may be subject to separate agreements, billing terms, or cancellation policies.