Privacy Policy
Montgomery Row Residences (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a reservation.
Information We Collect
Personal Information
We may collect personal information when you make a booking, submit an inquiry, or contact us, including your name, email address, phone number, billing information, and reservation details such as dates of stay and number of guests.
Automatically Collected Information
When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, pages visited, and how you interact with the site.
How We Use Your Information
We use your information to:
Process and manage reservations
Communicate with you regarding your stay
Respond to inquiries and requests
Improve our website and services
We do not sell or rent your personal information to third parties.
Payments and Third-Party Services
Payments and booking processing may be handled through third-party platforms such as Lodgify or payment processors. These providers may collect and process your information in accordance with their own privacy policies.
We do not store full payment card details on our servers.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You may adjust your browser settings to disable cookies if preferred.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
Contact Information
Montgomery Row Residences
Email: bookmontgomeryrowclarksville@gmail.com
Phone: (615) 873-0715
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Effective Date: March 2026
Terms & Conditions
By booking a stay with Montgomery Row Residences (“we,” “our,” or “us”), you agree to the following terms and conditions.
Reservations and Payments
All reservations must be paid in accordance with the terms provided at the time of booking.
Payment may be processed through our website or third-party platforms. A reservation is not confirmed until payment has been successfully received.
Cancellations and Refunds
Cancellation policies are outlined at the time of booking and may vary depending on the rate selected.
Unless otherwise stated:
Cancellations made within the allowed cancellation window will receive a refund in accordance with the selected policy
Cancellations made outside of the allowed window may not be eligible for a refund
Check-In and Check-Out
Check-in and check-out times will be provided prior to arrival.
Guests are responsible for:
Following all check-in instructions
Vacating the property on time
Completing basic checkout steps as outlined in the property guide
Occupancy
Only the number of guests included in the reservation are permitted to stay at the property.
Additional guests must be approved in advance.
Property Use
The property is intended for residential use only.
Guests agree to:
Treat the property with care
Maintain a reasonable level of cleanliness
Follow all house guidelines provided
Prohibited Activities
The following are not permitted:
Parties or large gatherings
Illegal activity of any kind
Excessive noise or disturbance to neighbors
Smoking inside the property (if applicable — adjust if needed)
Violation of these rules may result in termination of the stay without refund.
Damages and Liability
Guests are responsible for any damage to the property or its contents during their stay.
We reserve the right to charge for repairs, replacement, or additional cleaning if necessary.
Maintenance and Issues
Guests should report any issues as soon as possible.
Guests may not attempt repairs or hire third-party services without prior approval.
Cleaning
The property is professionally cleaned between stays.
Guests are expected to leave the property in reasonable condition and follow checkout instructions.
Pets
Pets may be permitted only with prior approval and may be subject to additional fees.
Security and Access
Properties may include smart locks and security systems for guest safety.
Guests agree not to tamper with or disable any security devices.
Third-Party Bookings
If a reservation is made through a third-party platform (such as Airbnb or Booking.com), the terms of that platform will also apply.
Limitation of Liability
We are not responsible for:
Loss or damage to personal belongings
Injuries or accidents occurring during the stay
Interruptions caused by circumstances outside of our control
Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page.
Effective Date: March 2026
Extended Stays and Corporate / Insurance Bookings
Extended stays, corporate housing, and insurance placements may be subject to separate agreements, billing terms, or cancellation policies.